Frequently Asked Questions
Q: Who will work on my district’s CBO services?
A: The Questar III CBO is comprised of a team who are cross trained in payroll, accounts payable, and general ledger accounting. All team members are cross trained in both WinCap and nVision accounting software. A member is always available to answer your call and assist you as needed.
Q: What if we are not a component district or located near your office?
A: You do not need to be located near our office in order to subscribe to our services. We utilize email, USPS, and FedEx to process tasks remotely.
Q: What if my needs are different than what is listed on the services description?
A: We tailor our service to suite your needs and are flexible in the service we provide so that we can provide you with as little or as much support as your district requires. Please don’t hesitate to reach out to us to discuss your district’s needs.
Q: Who prints the payroll/TA/accounts payable checks?
A: That depends on the district’s preference. The CBO can print the checks and overnight them to the district in time for payroll. For TA and accounts payable checks, the CBO can print these, have them claim audited and mail them directly to vendors.
Q: How will our accounts payable be claims audited if we utilized the CBO service?
A: The Questar III CBO has a designated claims auditor who receives on-going claims audit training. This individual will audit the accounts payable and Trust & Agency claims prior to mailing these out.